PandaLink AI - Global Gateway to AI Models

1. Introduction

Aevi Global LLC ("Company", "we", "our", or "us") operates the PandaLink platform ("Service"), an AI API aggregation service that provides developers access to multiple third-party artificial intelligence models through a unified interface.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, and share information when you use our Service.

By using PandaLink, you agree to this Privacy Policy.

2. Company Information

The Service is operated by:

Aevi Global LLC

Wyoming, United States

Brand: PandaLink

Website: https://pandalink.ai

Contact: support@pandalink.ai

3. Information We Collect

We collect the following categories of information:

3.1 Information You Provide Directly

Account information (name, email address, login credentials)
Company or organization information (if provided)
Billing information (processed by third-party payment processors)
Support requests and communications
API keys and configuration settings

3.2 API and Usage Data

When you use our API, we automatically collect:

API requests and responses metadata
Token usage and billing metrics
Model selection and routing data
Request timestamps and latency
Rate limit and error logs

We do not intentionally collect sensitive personal data through API prompts, but such data may be included in user-submitted inputs.

3.3 Technical Information

IP address
Device type and operating system
Browser type
Language settings
Access times and usage logs
Referring URLs

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions
Improve platform performance
Analyze usage behavior
Enhance security

For more details, see our Cookie Policy.

4. How We Use Information

We use collected information for the following purposes:

To provide and operate the Service
To process API requests and deliver AI outputs
To manage user accounts and authentication
To process payments and billing
To monitor usage, prevent abuse, and enforce limits
To improve performance, reliability, and product features
To provide customer support
To comply with legal obligations

5. AI Data Processing

PandaLink is an AI API aggregation platform that routes user requests to third-party AI model providers.

5.1 AI Request Handling

When you submit prompts or API requests:

Your input may be transmitted to third-party AI providers for processing
AI providers generate responses based on your request
We do not control the internal processing of third-party models

5.2 No Training Use

We do not use customer API data to train our own models.

Third-party providers may process data according to their own privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information with:

6.1 Service Providers

Payment processors (e.g., Stripe)
Cloud infrastructure providers
AI model providers (e.g., DeepSeek, Qwen, GLM, etc.)
Monitoring and analytics tools
Customer support platforms

6.2 Legal Compliance

We may disclose information if required to:

Comply with legal obligations
Respond to lawful requests
Protect our rights, users, or systems

7. Data Retention

We retain personal and usage data only for as long as necessary to:

Provide the Service
Process billing and payments
Comply with legal obligations
Resolve disputes
Enforce agreements

After this period, data is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Encryption in transit (HTTPS/TLS)
Access control and authentication systems
Logging and monitoring for abuse detection
Secure infrastructure providers

However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in:

United States
Other countries where our service providers operate

By using the Service, you consent to such data transfers.

10. Your Rights

Depending on your location, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability

To exercise these rights, contact: support@pandalink.ai

We may require identity verification before processing requests.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights, including:

Right to know what data is collected
Right to request deletion of personal data
Right to opt out of data sharing (we do not sell data)

12. European Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, we process your data under lawful bases such as:

Contract performance
Legitimate interests
Legal obligations
Consent (where applicable)

You also have rights under GDPR including access, correction, deletion, restriction, and objection.

13. Third-Party Services

Our Service depends on third-party providers, including:

AI model providers
Cloud infrastructure providers
Payment processors
Analytics tools

Each third-party provider has its own privacy policy governing how they handle data.

We are not responsible for their independent data practices.

14. Cookies Policy Reference

We use cookies and similar technologies to operate and improve the Service.

For detailed information, please refer to our Cookie Policy.

15. Children's Privacy

The Service is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction).

We do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made:

We will update the "Last updated" date
Continued use of the Service constitutes acceptance of the updated policy

17. Contact Us

If you have any questions about this Privacy Policy, please contact:

Aevi Global LLC

Brand: PandaLink

Website: https://pandalink.ai

Email: support@pandalink.ai